Case study #4 on Part-Time Scheduling. Answer 3 questions at the end of the case. Use Excel or MS Word to prepare the case study write-up (in case of MS Word: double space, font – Times New Roman, size 12, and margins 1″)
CASE STUDY #4 Managing Capacity and Demand in Call Center BT&T Communications Company outsources it customer service to several international locations including a call center in Mumbai, India. For servicing BT&T customers, this call center operates 7 days a week including two weekends. Based on the customer demand, the call center estimated the number of required service representatives for each day, which are presented in the chart below.
The call center has some full-time service representatives that are required to work on the week days (Monday-Friday) only. The call center may also employ some part-time service representatives that can work on any day, but the number of days each part-time representative works should be between 3 and 4 days per week.
The call center administration would like to develop an efficient schedule for part-time service representatives using the part-time employee scheduling discussed in the lecture materials for Week 7. You can also see the same example in Chapter 11 of the textbook.
What number of full-time service representatives would you recommend for an efficient schedule and why? (Hint: see slide 15 of the lecture materials for week 7; full time employees work on weekdays only). Based on the number of full-time service representatives, identify the required number of part-time service representatives for each day.
Using the Decreasing Part-Time Histogram, identify the part-time service representative schedule and present it in a table format (Hint: see slide 15 of the lecture materials for week 7 and associated Excel file).
Provide several examples of service organizations where this quantitative approach of part-time scheduling may be also used
Paper Title Heading: Formulating Strategic Management Decisions
This final project is based on the following Harvard Business case study: Khachatryan, D. (2014). Amarcord Incorporated: Combating money laundering using data analytics. Harvard Business Case Study. Retrieved from https://hbsp.harvard.edu/tu/54c35ef0 Assume your client accepted your urgent business proposal to design a data-driven approach to effectively accomplish the goal of fraud detection in financial institutions. Data analytics for fraud detection in financial institutions is the strategic management vision of Amarcord Inc.’s Chief Compliance Officer. Your work in teams is based on the average or aggregate monthly incoming wire transfer of $500,000 for a swimwear chain, considered highly unusual by business analysts for that business chain. In other words, it is impossible for a business chain of that size to earn such high monthly revenue. This project is not a presentation as the case indicates; it will be submitted as a written team report. After reading and analyzing the case, address the following: • Identify and address the business problem and explain the need for a data analytic solution. • Explain the data analytic approach to tackle the business problem. • Explain the nature and structure of the received data (i.e., the average monthly revenue of $500,000) and how data inconsistencies can be resolved. • To what extent is competitive intelligence and ethical standards relevant to your analysis and solution(s)? • How does cultural diversity impact the problem identification and or analysis of this case? • Elaborate on all the undertaken modeling and forecasting strategies. • Emphasize and summarize key findings as well as observations and recommend further steps that your client should undertake in the data analysis realm which could potentially lead to another engagement with your team. • Include how the company could work with various stakeholders currently and in the future; include desired outcomes. • Address how the organization’s culture influenced the situation within the case and give recommendations for culture improvements and your team’s ideas about changes that support innovation and ethical conduct. • Deliver your project report to provide clear and thorough answers that both technical and non-technical audiences will understand. Your well written paper should meet the following requirements: • Be at least eight pages in length, plus exhibits or illustrations • Be divided into the following sections: • Identification of business problem and evaluation of the need for a data analytic solution. • Explanation of the data analytic approach to tackle the business problem. • Explanation of the nature and structure of the received data (i.e., the average monthly revenue of $500,000) and how data inconsistencies can be resolved. Do you agree or disagree with the business analysts that the aggregate monthly revenue of swimwear is three times higher than the industry average? Justify your position. • Evaluation of all the modeling and forecasting strategies undertaken as brainstorming solutions and so forth. • Summary of key findings as well as observations and recommended further steps that your client should undertake in the data-analytic realm, which could potentially lead to another engagement with your team. • Deliver your project report to provide clear and thorough answers that are both technical and non-technical audiences will understand. • Support your project with 12 peer-reviewed articles. • Be formatted according to the standard APA format • Include a title page, introduction, conclusion, and references page.
Your well-written paper should meet the following requirements: ***Include a title page (include running head on first page heading, section headers, introduction, conclusion, and references page. ***
Type of service-Academic paper writing Type of assignment-Essay Subject-Management Pages / words-8 / 2200 Number of sources-12 Academic level-Master’s Paper format-APA Line spacing-Double Language style-US English
The purpose of this assignment is to help you better understand the different challenges senior executives in the public sector encounter and the tools and resources available for them to assess and mitigate these challenges. For this assignment, you are a federal auditor with the Government Accountability Office (GAO) and have been asked to assess policy initiatives at a federal agency. You are to select one federal agency and assess the leadership’s strategic plan for operational visioning. Create a memorandum to brief agency leadership on your findings. Be sure your memo includes the following:
Describe the agency’s senior executive leadership expertise. Critique the agency’s mission in comparison with its strategic plan. Interpret the goals within the strategic plan for operational effectiveness. Recommend changes to the plan that might improve operations.
Type of service-Academic paper writing Type of assignment-Research Paper Subject-Business Pages / words-3 / 825 Number of sources-5 Academic level-Doctoral Paper format-APA Line spacing-Double Language style-US English
Assignment: Write an academic paper in which you give Flight Centre Limited strategic advice. Introduce Flight Centre Limited and the management problem and create a research question. incorporate (and use) the relevant class materials to analyse the situation at Flight Centre Limited. It is a necessity to find extra data/articles on Flight Centre Limited, on the internet, to use as input for the models & concepts that you’ll choose to use. Only articles from renowned media (Economist, The Guardian, New York Times, Bloomberg, etc.) can be used as an extra data source on Flight Centre Limited. Conclude your paper with advice, based on your analyses, to Flight Centre Limited
General guidelines paper: Academic paper 4000 words! (+/- 20%, excluding the title page, the abstract, the reference list and the appendix) Use the provided Flight Centre Limited case Find extra data/articles on Flight Centre Limited for your analysis Incorporate relevant course literature. Use APA-style of referencing
Type of service-Academic paper writing Type of assignment-Case study Subject-Not defined Pages / words-14 / 3850 Academic level-Master’s Paper format-APA Line spacing-Double Language style-US English
Please read the case and answer the questions at the end.Do you agree or disagree?
Sales at a large telecommunications company were down for the third quarter. Management reviewed several strategies to improve sales and concluded that one solution would be to improve training for the large, dispersed sales force. For the sake of expediency, the training department began using a needs assessment it conducted several years before as a basis to develop enhanced training. The plan was first to update the original needs analysis, and then to develop new training strategies on the basis of what it found. The department also began investigating new training technologies as a possible means to reduce training delivery costs. However, management was so intent on doing something quickly that the training department was ultimately pressured into purchasing a generic, off-the-shelf package by a local vendor. One of the features of the package that appealed to management was that the course could be delivered over the Web, saving them time and expense of having the sales force travel to the main office to receive training. Hence, even though the package was costly to purchase, the company believed that it was a bargain compared to the expense of developing a new package in-house and delivering it in person to the sales force. Six months after the training had been delivered, sales were still declining. Management turned to the training department for answers. Because no measures of training performance had been collected, the training department had little information upon which to base its diagnosis. For lack of a better idea, members of the training department began questioning the sales force to see if they could determine why the training was not working. Among other things, the salespeople reported that the training was slow and boring and that it did not teach them any new sales techniques. They also complained that, without an instructor, it was impossible to get clarification on things they did not understand. Moreover, they reported that they believed sales were off not because they needed training in basic sales techniques, but because so many new products were being introduced that they could not keep up. In fact, several of the salespeople requested meetings with design engineers just so they could get updated product information.
1. Outline the key decisions made from the beginning to the end of this case. Who made each of those decisions, and why? 2. Describe the ideal process for handling the concern about declining sales, ignoring for now the pressure from management. 3. What arguments could be made to convince management that working with an outdated needs assessment is not wise? 4. If you were asked to develop a training program for these sales agents, what content, method, and media would you choose? Explain your answers as best you can, given the limited information provided.
Type of service-Academic paper writing Type of assignment-Essay Subject-Management Pages / words-1 / 275 Number of sources-0 Academic level-High School Paper format-MLA Line spacing-Double Language style-US English
Transitioning from cybersecurity to physical security, this module examines how our nation’s critical infrastructure is affected by the vulnerable cyber technology that controls its daily functions.
In his 2012 Defcon 20 cybersecurity conference presentation, Dan Tentler, founder of the San Diego-based information security consulting firm AtenLabs, shared screenshots of dozens of connected devices he could find on the Internet using a laptop and browser. He was able to access several critical infrastructure systems, showing that they were vulnerable to cyber-attack. His presentation vividly demonstrated that the Internet was not designed with security in mind.
Network-ready industrial control systems that monitor and control the physical processes of machines have become the instruments that contribute to a threat we call physical security. The machines we rely on to supply energy, drinking water, and safe food are at risk. The potential security weakness of SCADA systems was exposed by a cyber-attack against the Natanz Iran uranium enrichment facility. A computer worm, called Stuxnet, caused the facility’s control systems to make the centrifuges spin out of control. Stuxnet, a cyber-weapon that changed modern warfare, does not discriminate between nations; it simply attacks and destroys computer-managed machines.
Tentler, D. (2012) “Defcon 20 – Dan Tentler – Drinking from the Caffeine Firehose We Know as Shodan.” YouTube. Retrieved from: https://www.youtube.com/watch?v=5cWck_xcH64: Case Assignment
Using three different industries, provide three examples of physical security dangers faced by SCADA (supervisory control and data acquisition) network systems. After reviewing Presidential Policy Directive 21 (PPD-21), discuss a national policy to strengthen and maintain secure, functioning, and resilient critical infrastructure. What is resilient infrastructure? Provide two examples of how this concept protects people and property.
Type of service-Academic paper writing Type of assignment-Essay Subject-Communication Strategies Pages / words-2 / 550 Number of sources-3 Academic level-Freshman (College 1st year) Paper format-APA Line spacing-Double Language style-US English
Please discuss the toxic leader: Elizabeth Holmes and her company Theranos.
Case Study: John Carreyrou. (2018). Bad Blood: Secrets and Lies in a Silicon Valley Startup. New York, NY: Alfred A. Knopf. Feel free to use the HBO movie instead: The Inventor: Out for Blood in Silicon Valley.
Please discuss the following toxic leadership categories pertaining to Elizabeth Holmes and her company Theranos. You may use any peer reviewed article pertaining to the following categories in conjuction with either the HBO movie or the book.
Please illustrate Toxic Leadership. Please explain toxic leadership and describe the behaviors that illustrate it.
The Toxic Leader: Please describes the behaviors and actions of Elizabeth Holmes that fit the definition of toxic leadership.
The Followers: How do the followers enable or rally against Elizabeth Holms. How did the whistleblowers play a role?
The Environment: Please describe the importance that environmental context and external factors play in uniting Elizabeth Holmes and Theranos.
Warning Signs:What were some of the key warning signs Elizabeth Holmes’s kingdom was about to fall.
Mitigation: Could Elizabeth’s Holmes Toxic Reign have been mitigated?
Type of service-Academic paper writing Type of assignment-Case study Subject-Business Pages / words-8 / 2200 Number of sources-15 Academic level-Doctoral Paper format-APA Line spacing-Double Language style-US English
Instructions On the first page of the Cincinnati Enquirer on March 20, 2018 (see the Horn (2018) resource this week), was an article that explained some significant issues in the city government in Cincinnati, namely between the mayor and city manager. This article discusses this case and explains the way in which the city charter was developed. Read this article and summarize the problem(s). While every problem is complex (and cannot be clearly or completely articulated in just one article), consider the main issues involved and provide three plausible solutions. Discuss the impact of these solutions, and then recommend one solution to help Cincinnati’s political quagmire be resolved.
Follow this format:
Write an introductory paragraph. Summarize the problem in the case study. Provide three plausible solutions to the problem. Analyze the impact of these three plausible solutions. Recommend which solution you suggest should be implemented and articulate reasons for your recommendation. Write a conclusion paragraph. In your paper, please use clear, bolded headings to separate the paper into sections.
Length: 3-5 pages
References: Include a minimum of two scholarly resources, including the article.
Your assignment should demonstrate thoughtful consideration of the ideas and concepts presented in the course and provide new thoughts and insights relating directly to this topic. Your response should reflect scholarly writing and current APA standards. Be sure to adhere to Northcentral University’s Academic Integrity Policy.
Select a company of your choice, one that has been dealing with risk and uncertainty within the last six months, and write a 6–8 page paper in which you:
– Evaluate a company’s recent actions (within the last six months) dealing with risk and uncertainty. -Offer advice for improving risk management. -Examine an adverse selection problem your company is facing and recommend how it should minimize its negative impact on transactions. -Determine the ways your company is dealing with the moral hazard problem and suggest best practices used in the industry to deal with it. -Identify a principal-agent problem in your company and evaluate the tools it uses to align incentives and improve profitability. -Examine the organizational structure of your company and suggest ways it can be changed to improve the overall profitability.
Use at least five quality academic resources in this assignment. One reference must be about the risk and uncertainty the company has faced in the last six months.
Note: Wikipedia, Investopedia, Course Hero, and similar websites are not acceptable references. For the best results in your search for resource material, visit the Research Hub.
Type of service-Academic paper writing Type of assignment-Case study Subject-Not defined Pages / words-7 / 1925 Number of sources-5 Academic level-Master’s Paper format-APA Line spacing-Double Language style-US English
Case Study: Human resource development needs analysis and assessment. Requires students to apply and interrelate the theories, models and concepts from this unit to develop and present findings
Length and/or format: 2,500 words
The purpose of this assignment is for you to consolidate your learning over the semester.
You will develop a human resource development needs analysis and assessment that sets out:
The theories, concepts and models that relate to human resource development needs analysis and assessment Options, issues, and benefits for the organisation of human resource development, and how the needs analysis and assessment will support the organisation’s sustainable performance A recommended set of actions for the organisation to implement a human resource development needs analysis and assessment.
LO4 defend the processes and activities involved in needs analysis, designing development activities, delivering and evaluating human resource development programs at an individual and organisational level (GA1, GA8)
LO5 Apply effective written and oral communication skills,
individually or in groups (GA7, GA9).
Type of service-Academic paper writing Type of assignment-Case study Subject-Business Pages / words-10 / 2500 Number of sources-10 Academic level-Senior (College 4th year) Paper format-Harvard Line spacing-Double Language style-AU English