Topic: 401.5 – Apply principles of usability and design to critiquing EHR systems and to make recommendations for iterative improvement.


Healthcare organizations must ensure the optimal performance of EHR systems. To achieve this, it is imperative that organizations perform usability testing before implementing the full system in all areas. A healthcare organization contains various roles and workflows. Usability assessment tools serve to analyze workflows and usability testing should be conducted before and after EHR implementation. Usability testing can also help with ongoing user support..

Designers, developers, and EHR systems vendors must adhere to usability principles during the design phase of systems. Vendors should integrate the results from usability testing, surveys, and feedback from their customers in future releases of the product.

The focus of this competency will be to understand the principles of usability in the design and implementation of EHR systems.

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