This assessment has been designed to allow you to provide partial evidence of your competence in the Required Skills across all units for communication skills and knowledge in building and construction.
This assessment requires you to watch a series of videos and listen to podcasts that show communication scenarios, and to answer a series of related short answer questions.
There are three parts to this assessment as follows:
• Part A: Communicating with staff and clients
• Part B: Dispute resolution skills
• Part C: Communicating with industry professionals and authorities
• Part D: Communicating in the workplace
Communicating with staff
Watch the video that shows Jai, the builder from Sullivon Constructions, conducting a weekly meeting with another builder and an apprentice. Within the meeting he discusses managing contractors that are coming on site that week, and potential work health and safety issues.
Communicating with clients
Watch the video that shows Jai, the builder from Sullivon Constructions, discussing an alternate solution and a contract variation with his client (Cameron). The client wants bigger windows in his house. Jai has provided the client with a quote to make these changes, and the client is upset.
Dispute resolution skills
Watch the video that shows Jai, the builder from Sullivon Constructions, handling an on-site dispute between two contractors; the electrician and the plumber. provide examples of the communications Jai uses to facilitate a resolution to the dispute and find a solution to the contractual problem.
Communicating with industry professionals and authorities
⦁ Communicating with industry professionals
Listen to the following two podcasts that feature a builder communicating with a contractor and supplier. In the table below provide an example of how each communication strategy is used by the builder.
In podcast 1, Jim the builder is phoning his usual concrete contractor, Mark, from Concrete Deluxe for a quote. This includes costing the material and labour costs for laying a concrete slab.
In podcast 2, Jim the builder is phoning Felix, from Windows Devine for a quote. This includes costing the material and labour costs for installing windows in a second storey renovation.
⦁ Communicating with industry authorities
Listen to podcast 3 that features a builder communicating with a local authority representative. Briefly outline what the communication is about, and list two effective communication strategies used by the builder.
Click on the image below to listen to podcast 3.
⦁ Briefly outline what the communication between the builder and the local authority is about (maximum 100 words):Communicating in the workplace
⦁ Provide a brief outline of how you interact with others in a work setting via:
In your answer, ensure that you cover writing style, tone and the language you would use.
(maximum 75 words).
Outline the communication techniques you would use when dealing with the following scenarios:
⦁ Scenario 1 – responding by email to queries about a detailed contract
⦁ Scenario 2 – undertaking a site survey and leveling procedure with both an apprentice and a Site Supervisor.
In your answer, you must outline at least three communication techniques for each person you are dealing with in each scenario.