Topic: Gym standard operating procedure


The health concierge will run group sessions, individual sessions as well as independent training where the customer will be supervised members of health concierge team. Vertus and the health concierge have developed procedures to ensure the gym/studio is safe and deliver a high quality effective service.

Safe staffing levels are dependent upon the class being run and levels of need of customers in the class

All classes held at [location- Vertus apartment] and will have a minimum of members of staff during the exercise session, at least one of which should be a senior member of staff

A handover meeting of staff involved must take place before each class. A printed ‘handover’ list of customers’ details will be prepared in advance of the handover. The handover should be led by a senior HC team member who is involved in running that particular class. This meeting will take place shortly before the class e.g. 15mins before start.

Gym preparation.
Prior to customers entering the gym the personal trainer must facilitate the warm up. Water should be easily available for customers’ use during the session. Music and equipment, if required, set up.
All dumbbells and weight plates must be re-racked in their correct location.

Access to the studio

Access to the gym without supervision will only be allowed once a customer has fully completed the health and safety induction and a brief introduction on how to use each machine. [A Key or Fob] is required to gain access into the gym studio with no exceptions. If a customer has lost their [Key or Fob] they will need to visit the concierge.
Fitness centre attire

Proper athletic attire must be worn while using the gym studio.

Sneakers, socks, athletic shorts, and t-shirts are considered appropriate attire.
Shirts should cover full chest, back and lower torso area (no sport bras only).
Jeans are not permitted. Jeans often have studs, rivets and zippers which may tear the fabric on the benches.
Bare feet, socks only or sandals are NOT permitted (except during certain group exercise classes).
During winter months and rainy days, please bring a dry pair of shoes.

The staff member on duty may deny access to gym studio if the correct attire is not worn.

New starters:

A qualified member of staff will induct any new starters into the class. Depending on how many people need inducting, there will be two inductions. One would be up to a group of 4 for 30 minutes; this will include a recap on what is expected of them in the gym studio, useful contact numbers and information in the tenant’s handbook, safe exercise. The second induction will be an individual induction where each new starter will be accompanied during their exercise shown how to time it. Customers will also be closely supervised throughout to ensure correct technique and advised on any modifications. Customers will be advised about potential after effects of strength training and how the exercise should be completed.


Booking Classes
– booked though app
– App will tell customers availability of class
– if class is full customer will not be able to join
– if customer doesn’t want to go anymore they should cancel on the app so that someone else can fill the position.

Food and beverages

Other than water bottles, food and beverages are not allowed in the gym studios. It should also be noted that water fountains are located [LOCATION] if a customer does not choose to bring water.


Any member who incurs an injury or becomes dizzy/ill while using the studio should immediately contact a member of staff for assistance. A first aid kit is kept [at the front desk] for minor injuries. In cases requiring more extensive first aid, staff will contact the appropriate persons for assistance. It is important that a staff member is notified of any cases of injury or illness so that proper procedures can be initiated.

Lost and found

Items lost in the studios are kept in the lost and found boxes located by the front desk as you enter. Items are kept for a period of 1 month. After this period, all unclaimed items become property of Vertus and the staff will decide the appropriate method of disposal. We are not responsible for any lost or stolen items left at the front desk or in the studio while you are working out.

Weight lifting policies
For the courtesy of users and for safety reasons, all lifters MUST re-rack their own dumbbells and weight plates after they have finished using them. Having weights spread throughout the studio poses obvious hazards. Continued failure to abide by this policy may lead to the suspension or termination of a customer’s membership.
Please advise customers not slam or drop the weights.
All lifters if needed can use a qualified personal trainer as a spotter for safety reasons, if they do not have a lifting partner.